When using Curator errors can happen from time to time meaning that log files might be required for troubleshooting purposes. Error messages can sometimes be difficult to decipher and not self-explanatory within the Curator applications, therefore, increasing logging levels, and searching within log files may help with resolving the issue at hand.
There may be occasions where IPV has requested log files to assist in troubleshooting particular issues perhaps via a support ticket and this guide's purpose is to explain how to increase logging levels (where required) and where to find the log files to supply them.
Curator Services and Curator Connect - (Curator Sevice, Device Director, XChange, Process Engine,XCode, etc)
When dealing with Curator services, firstly we will be required to increase the logging levels before collecting the log files.
To do this browse to the install location of the service for which you intend to collect log files for.
Typically this is here: C:\Program Files\IPV\Device Director Service
Once at the location in Windows Explorer search for the file "log4net.config" and open in Notepad++
When open in notepad++ find (Ctrl + F) the word 'WARN'.
Next, replace all the 'WARN' configurations to 'ERROR' - Only change the configuration (not the text in green)
Once updated save the file.
Once the file has been saved, re-produce the error so that the log file captures it.
To collect the log file browse via windows explorer on the respective server to its service location.
Example: C:\ProgramData\IPV\Device Director\Logs
Within that folder, you will see a text log file and any previously archived files.
These can be opened with notepad++ to find the relevant error message by checking against the timestamps.
Note: Once troubleshooting has concluded ensure that you return the log4net config files back to their original 'WARN' values. - No service restart is required when making these changes.
Curator for Adobe
Collecting log files for Curator for Adobe is a simple process. When using Curator for Adobe, select the top-right Cog Wheel selecting 'preferences'.
Once the Cog Wheel is selected a pop-out menu shall appear, select 'configuration' on the left-hand side.
Following that, an 'open logs' option is available.
Once selected logs will open within your default browser.
From here, you can troubleshoot directly your issue or alternatively download the log files with the option available top-right.